Return & Refund Policy
Your satisfaction matters to us. At HealthPlus Pharmacy, we want you to feel confident when shopping with us. Read our policy to learn how to submit a product claim.
If your product is unsatisfactory, damaged, defective, incorrect, or not as described, contact us within 7 days of receiving your order. Eligible claims will be reviewed according to this policy and applicable consumer protection laws.
1. Return Eligibility
You may submit a return or refund claim if:
- The product arrives damaged or defective.
- You receive an incorrect item.
- The product does not match its description.
- The product has another genuine quality issue.
- You are dissatisfied with the product and wish to request a review of your claim.
Claims must be submitted within 7 days of delivery. Approval depends on the circumstances, supporting evidence, product type, and applicable law.
2. Products That Require Special Handling
For safety and hygiene reasons, opened medicines, temperature-sensitive products, and certain healthcare items may have special return restrictions. Please contact us before returning these products.
Nothing in this policy limits any return, refund, or other rights you may have under applicable consumer protection laws.
3. How to Submit a Claim
Contact Us Within 7 Days
Provide your order number and explain the problem with your product.
Send Product Photos
Include clear photos of the product, packaging, and any visible damage or issue.
Wait for Review
Our team will review your claim and explain the next steps if your claim is approved.
4. Photo Evidence Requirements
Please prepare clear photos showing the product and the reason for your claim. Depending on the issue, we may ask for:
- A photo of the product received.
- A photo of the outer packaging and shipping label, with unnecessary personal information covered.
- Photos of any damage, defects, or incorrect items.
- Your order number or proof of purchase.
5. Refund Process
Once your claim has been reviewed and approved, we will inform you of the available resolution. Depending on the circumstances, this may include a refund, replacement, or another remedy required by applicable law.
Refund timing depends on the payment method, payment provider, and processing requirements. We will explain the applicable process when your claim is approved.
6. Submit a Return or Refund Claim
Complete the form below to prepare your claim. Please provide accurate details so we can review your request.
7. Contact Us
If you have questions about a return, refund, or product claim, please contact our customer support team through the official contact details listed on the HealthPlus Pharmacy website.