Order Assistance
Questions about your order, confirmation, purchased products, or order status? Include your order number when contacting us.
Ask About an Order →Customer Care
We’re here to help! Health Plus Pharmacy is committed to providing a convenient shopping experience and helpful assistance with your orders, shipping, payments, and customer inquiries.
How Can We Help You?
Whether you need help tracking an order, understanding shipping options, asking about a payment, or submitting a return or refund claim, our support team is available by email.
Customer Support Services
Shipping & Delivery
Need help with shipping options, delivery estimates, destination availability, or a delayed package? We’re ready to assist.
Shipping Support →Payment Support
Contact us with questions about available payment methods, payment confirmation, or transaction issues.
Payment Assistance →Returns & Refunds
If your product is damaged, defective, incorrect, or unsatisfactory, contact us within 7 days of receiving your order to submit a claim.
Submit a Claim →Privacy & Security
Have a question about your personal information, account details, or privacy rights? Email our support team for assistance.
Privacy Assistance →General Inquiries
For other questions about Health Plus Pharmacy, our website, or our services, please send us an email.
Contact Our Team →Our Shipping Options
🚚 Standard Shipping
Approximately 20 days
An economical option for customers who are comfortable with a longer estimated delivery period.
✈️ Express Shipping
Approximately 12 days
A faster delivery option for customers who want their orders sooner.
⚡ Prime Shipping
Approximately 2–3 days
Our fastest advertised option for eligible destinations where this service is available.
Delivery estimates may vary depending on destination, courier availability, customs clearance, and other circumstances. Please confirm delivery availability at checkout.
Frequently Asked Questions
How can I contact customer support?
Email us at support@healthpluspharmacy.online. Please describe your question clearly so we can assist you.
What information should I include in my email?
Include your name, order number if applicable, and a description of the issue. Never include your password, full card number, card security code, or payment account credentials.
How do I request a return or refund?
Contact us within 7 days of receiving your order and explain the issue. Photos of the product and packaging can help us review your claim. Eligibility is subject to our return policy and applicable law.
Where does Health Plus Pharmacy operate?
Our business is based in the Philippines and aims to serve customers worldwide, subject to product availability, shipping coverage, and applicable laws.
We’re Ready to Help
For customer care and order assistance, contact us using our official support email.
support@healthpluspharmacy.online
Email Customer Support