Privacy Policy

1. Information We Collect

When you use Health Plus Pharmacy, we may collect the following information when necessary:

• Personal details: Your name and other information you provide when creating an account or placing an order.
• Contact information: Your email address and phone number so we can contact you about your order.
• Shipping address: Your delivery address, city, postal code, and other details required to deliver your purchases.
• Payment information: Payment method, transaction reference, and payment status. Full card details may be handled directly by the payment provider rather than stored by our website.
• Order information: Purchased products, order history, returns, refunds, and customer support requests.
• Technical information: Information such as browser type, device information, IP address, and website usage data where collected.

2. How We Use Your Information

We may use your information to:

• Process and confirm your orders.
• Arrange shipping and deliver products to your address.
• Process payments, refunds, and eligible returns.
• Contact you regarding order status, delivery, or customer service.
• Maintain your account and order history.
• Prevent fraud, unauthorized transactions, and misuse of our website.
• Improve our website, products, and customer experience.
• Comply with applicable legal and regulatory requirements.

We do not promise to use your information for every purpose listed above. We use only the information reasonably needed for the relevant purpose and lawful basis.

3. Protection of Your Personal Data

Protecting your personal information is important to us. We aim to use reasonable technical, administrative, and organizational safeguards to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, online service, or electronic storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we work to protect the information entrusted to us.

4. Payment Information

Health Plus Pharmacy uses the payment methods made available at checkout. Depending on the payment method, your transaction may be handled by an external payment processor, bank, or other payment service provider.

• Payment providers may process information needed to authorize and complete your transaction.
• We may receive payment confirmation, transaction references, and payment status.
• We do not intend to store full payment card numbers or card security codes on our website.
• Payment providers may have their own privacy policies and security requirements.

Please review the applicable payment provider’s privacy information before submitting payment details.

5. Sharing Your Information

We do not sell your personal information to third parties. We may share relevant information only when reasonably necessary for purposes such as:

• Delivery partners: To ship and deliver your orders.
• Payment providers: To process and verify payments.
• Service providers: To host, maintain, secure, or support our website and business operations.
• Legal authorities: When disclosure is required by law or a valid legal process.
• Fraud prevention: Where necessary to investigate suspected fraud, protect customers, or safeguard our business.

Where required, we take reasonable steps to ensure that service providers protect personal information and use it only for authorized purposes.

6. Shipping and Delivery Information

Your shipping address and contact information are used to prepare, dispatch, track, and deliver your order. We may provide the necessary details to couriers or fulfillment partners so they can complete delivery.

Please ensure your shipping details are accurate and up to date. We do not publish your shipping address publicly.

7. Cookies and Website Technologies

Our website may use cookies or similar technologies to maintain sessions, remember preferences, support shopping cart functionality, improve security, and understand website usage.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features. Any optional analytics or advertising technologies should be disclosed and configured according to applicable law.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain relevant business records, resolve disputes, prevent fraud, and comply with legal obligations.

When information is no longer required, we take appropriate steps to delete it or otherwise dispose of it securely, subject to applicable legal requirements.

9. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information.
• Ask us to correct inaccurate or incomplete details.
• Request deletion or restriction of certain information where permitted by law.
• Object to certain processing or withdraw consent where consent is the basis for processing.
• Raise a concern or lodge a complaint with the appropriate privacy regulator.

We may need to verify your identity before acting on a request. Some information may need to be retained where required by law.

10. Children’s Privacy

Our website is not intended to collect personal information from children in violation of applicable law. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.

11. Third-Party Websites

Our website may contain links to third-party websites or payment services. We are not responsible for the privacy practices of external websites. We encourage you to read their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services, or legal obligations change. The latest version will be published on this page with an updated effective date.

13. Contact Health Plus Pharmacy

If you have questions about this Privacy Policy or want to make a request concerning your personal information, please contact us using the official contact details published on our website.

Website: Health Plus Pharmacy

Effective date: